One of the biggest aims of a company is creating a culture and environment where people love to work. Few companies manage to nail this on the head, however.
While it’s impossible to please everyone, you should be making sure that there’s a friendly and positive atmosphere for your employees to work in. A large part of their days are going to be spent there and the last thing you want is for an excellent employee to leave because of something that could have been easily addressed.
Creating a culture of excellence doesn’t mean spending loads of money or providing ridiculous incentives. In fact, it’s been shown that employees are motivated by much more than just money.
Instead of thinking of big and loud ways of improving your culture, concentrate on the basics first. It is these that will contribute to a culture of excellence more than anything else. Think about it, if you asked someone if they’d rather a company slide or the proper recognition for their achievements, what do you think they’d choose? (Ok, some people will go for the slide, but let’s stick with the majority!)
Make sure the following are in place to create a culture of excellence in your business.
Be an Example
First of all as a leader, it is essential that you lead by example. This isn’t just at the very top, this is for anyone managing staff across all areas and levels of the business. You can’t have one rule for some and a different one for others.
You’re all in this together and if a manager is seen clocking off early but refusing to allow others to do so, what does that tell the employee? It tells them that they’re not as valued as other members and that there’s a favouritism system in place.
Make sure this idea is in place and that everyone sticks to it.
Promote Positive Mindsets
Positivity is essential to a happy working environment. Make sure all communication is done in a positive way and remove as much negativity from the office as possible.
This is across all areas, emails, training material, meetings etc. Use positive language and provide training to managers if needed. Your employees will work harder if they feel positive and encouraged. There’s a big difference in the levels of productivity between people who are supported to go further, than the ones who are missing that support.
Create Clear Communication Networks
If someone has an issue or wants to ask a question within your organisation, they should know exactly where they need to go. Asking someone something and hearing “I’ll get back to you.” or “I’m not the right person to answer that and I’m not sure is…” is very demotivating.
It also gives off a message about the company that they’re disorganised. Make sure your levels of communication are always open and everyone knows how they work.
Don’t cut off higher levels of staff from lower ones. Encourage conversation between levels and departments. Some fantastic ideas can come from this and people will feel that everyone gets treated equally.
Have a Clear Organizational Structure
As with the communication structure, the path of advancement needs to be crystal clear. A person should never be left wondering what paths of advancement are available to them, when reviews will take place, and what they can do to progress.
If an employee feels like there’s no room to advance, they’re not going to be motivated to go the extra mile. Even worse, they’ll start looking at working with other company’s where they’ll know they’ll be able to advance in their careers.
Most importantly, you don’t want your business to feel rigid and tense. You want people to be relaxed and have fun. This might be counter-productive to getting things done but it’s been shown to increase people’s productivity levels.
It shouldn’t feel like a chore going to work every day. You want your employees to look forward to coming into the office and making a difference.
Building a culture of excellence means your focus is on your employees and making sure that they’re both enjoying themselves, and delivering excellence for the company.